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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Heather Huffman

February 7, 2025

5  out of  5
rating by Heather Huffman
"Absolutely amazing to work with. Every time I have questions, they are extremely helpful and take the time to explain everything clearly. Their customer service is top-notch, and they always go above and beyond to ensure I have the best coverage for my needs. It’s refreshing to work with someone who genuinely cares about their clients. Highly recommend to anyone looking for reliable and friendly service!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience with our team. Providing clear, helpful guidance and ensuring you have the right coverage is always our priority. We truly appreciate your support and recommendation—it means the world to us!"
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Jessica Jordan

January 28, 2025

5  out of  5
rating by Jessica Jordan
"Highly recommend!"
We responded:
"Thank you so much for your feedback Jessica!"
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Dan Lavrich

January 28, 2025

5  out of  5
rating by Dan Lavrich
"Jennifer's team has always been attentive and able to help/answer any questions I have. Very flexible in working with me. Appreciate them all!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that our team has been able to meet your needs and provide the flexibility and support you deserve. It’s always our goal to ensure your questions are answered and that you feel taken care of. We truly appreciate you being a valued part of our agency!"
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Helen Fehr

January 21, 2025

5  out of  5
rating by Helen Fehr
"I am happy to have reunited with State Farm! Bundled home and auto with Izabell at Jennifer Jacob’s State Farm. Izabell was very patient and a real go getter that was just what I needed, because I am so busy!"
We responded:
"Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you've reunited with State Farm and that Izabelle provided you with the support you needed while bundling your home and auto insurance. Our team is dedicated to making the process as smooth as possible, especially for those with busy schedules. We're glad to know that Izabell's patience and determination made a positive impact on your experience. Welcome back to State Farm!"
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Madeline Gourley

December 9, 2024

5  out of  5
rating by Madeline Gourley
"I had a great experience!! Sarah was so patient in explaining things and just had an all around amazing personality! I’m so glad i was able to get the help."
We responded:
"Thank you for your kind words and for sharing your positive experience! We're thrilled to hear that Sarah made such a great impression with her patience and amazing personality. Our team strives to provide clear and personalized assistance, and it’s wonderful to know we were able to help you. Please don't hesitate to reach out if there's anything else we can do for you. We're here to help!"
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Rudy Yamanoha

December 4, 2024

5  out of  5
rating by Rudy Yamanoha
"Jennifer Jacobs and her staff were very professional and has helped our family on a number of claims stemming from auto, home, and life. They were sensitive to our needs, and found ways to make life easier for our family. I’ve been a StateFarm member since 1989, and the extraordinary staff who surrounds StateFarm is the reason I never left. If you want a good reliable, trustworthy, and professional agent, please visit Jennifer Jacob’s and her staff! Respectfully, Rudy Yamanoha"
We responded:
"Rudy, It's an honor to help you with your home insurance, auto insurance, and life insurance. Welcome again to Kentucky~"
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Natalie Roberts

December 3, 2024

5  out of  5
rating by Natalie Roberts
"Jennifer and are staff a tree e first class! Knowledgable, kind, helpful, and always looking out for the clients best interest. I cannot recommend them enough."
We responded:
"Natalie, being your local agent is truly a pleasure. Thank you for being the best part of what we do!"
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Angela Lasseigne

December 3, 2024

5  out of  5
rating by Angela Lasseigne
"Isabella was so helpful and got back with me on all the information I needed asap!"
We responded:
"Izabelle is such a gem! So happy to be able to assist you and your family. "
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Billy Carlisle

November 20, 2024

5  out of  5
rating by Billy Carlisle
"The staff is always very helpful. They treat you with respect and do everything they can to take care of you."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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Zachary Kunkel

November 18, 2024

5  out of  5
rating by Zachary Kunkel
"Sara and Jennifer both have helped me on different occasions and they are both helpful knowledgeable and kind would recommend these ladies to anyone"
We responded:
"Thank you, Zachary, for your kind words! We’re thrilled to hear that Sarah and Jennifer were able to assist you effectively. Providing helpful, knowledgeable, and kind service is our top priority, and it’s wonderful to know that it made a positive impact on your experience. Your recommendation means a lot to us, and we look forward to serving you again in the future! If you have any further questions or need assistance, please don’t hesitate to reach out."
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Espejo Roto

November 18, 2024

5  out of  5
rating by Espejo Roto
"The women here have never once failed to either facilitate or outright solve any issue with which them I have presented. I am not the best customer, but I have always gotten the best customer service. I speak oddly because I am odd,but if any doubts the sincerity of my endorsement, contact me through our agent. They'll be glad to save you a few bucks per annum, ad infinitum."
We responded:
"Thank you so much for your kind words! We truly appreciate you taking the time to share your experience with us. Our team prides itself on delivering exceptional customer service, and it's wonderful to hear that we've been able to assist you effectively, regardless of any challenges. We love that you feel comfortable reaching out to us, and your unique perspective is always welcome! If you or anyone else has questions or needs assistance, we're here to help. We value our customers and are committed to providing solutions that save you money and enhance your experience with us. Feel free to connect with us anytime, and thanks again for your heartfelt endorsement. Your support means the world to us!"
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Matt Keith

November 15, 2024

5  out of  5
rating by Matt Keith
"I've trusted our vehicles and homes with JJ and her team since our Oldham County home was built. Always informative and helpful with any questions. I'd trust them work any and all insurance"
We responded:
"Thank you for your fantastic review! We are thrilled to hear that you have trusted JJ and our team with your vehicles and homes since your Oldham County home was built. Your confidence in our services means a lot to us! We strive to provide informative and helpful support for all our clients, and it’s great to know that we’ve been able to answer your questions and meet your insurance needs effectively. Your endorsement encourages us to continue delivering the highest level of service. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We’re always here to help!"
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Lark “Blmw99”

November 13, 2024

5  out of  5
rating by Lark “Blmw99”
"They've always been so helpful and they're more like your best friends than your neighbor! Love having this team as my agency."
We responded:
"Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear that you feel like part of our family. Our team is dedicated to providing exceptional service and support, and it's wonderful to know that we've made a positive impact. If you ever need anything or have questions, don’t hesitate to reach out. We’re here for you, just like your best friend would be!"
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Cheryl Junion

November 5, 2024

5  out of  5
rating by Cheryl Junion
"The staff is very friendly and always willing to answer all my questions in a timely manner! I appreciate everything they do for me and my family!"
We responded:
"Thank you for taking the time to share your experience! We're so glad to hear that our team has been able to assist you and your family. Providing friendly and timely support is our top priority, and your appreciation means the world to us. If you have any more questions or need assistance in the future, don’t hesitate to reach out!"
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Abby Stangle

November 5, 2024

5  out of  5
rating by Abby Stangle
"An absolutely amazing office! The girls are always so nice and willing to go the extra mile to provide a good experiance"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience at our office. Our team is dedicated to providing exceptional service, and it’s wonderful to know that their efforts made a positive impact on your visit. We look forward to serving you again in the future!"
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Nick Harrell

November 1, 2024

5  out of  5
rating by Nick Harrell
"Has been amazing helping after moving 1200 miles away."
We responded:
"Thank you, Nick, for your kind words! We’re so glad we could assist you during your move and help make the transition a little smoother. If you ever need anything, no matter the distance, we’re always here to help! "
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Lisa Kern

November 1, 2024

5  out of  5
rating by Lisa Kern
"Very caring and helpful!"
We responded:
"Lisa, you’re the best part of what we do here at Jennifer Jacobs - State Farm."
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Lee Ann Stach

October 8, 2024

5  out of  5
rating by Lee Ann Stach
"She’s the real MVP of insurance! If you think dealing with insurance is miserable think again! She made it was less miserable! She navigated my questions with the skill of a seasoned magician! Shes also 90% less annoying than my last agent! 10/10! Would switch again if I hadn’t already."
We responded:
"Thank you so much, Lee Ann, for the fantastic review! We’re thrilled to hear that we could make your insurance experience a positive one—no magic tricks required! 😊 It’s our goal to make things as easy and stress-free as possible, and we’re glad you felt that difference. We’re here for you anytime you need us, and we appreciate your sense of humor and your trust! "
Profile photo of Michelle Carballo-McQueen

Michelle Carballo-McQueen

October 8, 2024

5  out of  5
rating by Michelle Carballo-McQueen
"We switched our homeowners and car insurances and then when we sold our home and waited to purchase our new one, Izabelle, gave us a great renters policy and was always quick to respond to my questions and emails! Highly recommend"
We responded:
"Thank you, Michelle, for sharing your experience! We’re thrilled to hear that Izabelle was able to assist you seamlessly with your renters policy and was responsive to all your questions. It’s our goal to make transitions like yours as smooth as possible. We appreciate your trust and look forward to continuing to serve you!"
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Jasmine Proaño

October 8, 2024

5  out of  5
rating by Jasmine Proaño
"They do my business insurance and I love how prompt and helpful they are!"
We responded:
"Helping fellow small business owners is a passion of ours! Thank you for your feedback! "
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Robbie Brown

October 8, 2024

5  out of  5
rating by Robbie Brown
"Absolutely appreciate"
We responded:
"Thank you so much for sharing your experience with us!"
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Karen Macgregor

September 28, 2024

5  out of  5
rating by Karen Macgregor
"I just completed a switch of my insurance to State Farm for my auto and farm insurance. I worked with Izabelle Miller from Jennifer Jacobs office in La Grange, KY who was just delightful to work with. She made the whole process easy and was super helpful. I would highly recommend her."
We responded:
"Karen, it has been a delight getting to know a fellow small business owner in the community. I’m so happy to hear of your positive experience with Izabelle. We look forward to being here when you need us most to protect your farm and cars, when you need it most. "
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Shannon Lutterman

September 27, 2024

1  out of  5
rating by Shannon Lutterman
"refused to return phone calls and would only interact by email. very dissatisfied with the service."
We responded:
"Shannon, Thank you so much for the opportunity to respond to your feedback. Our office has no record of you ever making contact with our office or requesting a call. Your husband did reach out to which I responded as did our corporate partners, and Sarah in my office, to help resolve the confusion in regard to the refund that was received. This information has been relayed a number of times, from a handful of people in as much detail as possible. I do understand your frustration, but as I already shared the refunds are correct and no further refund is owed. I apologize that your husband is dissatisfied with resolution, we did not have a chance to interact with you however, I hope your experience with your new insurer is to your satisfaction. "
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Justice Kirk

September 27, 2024

5  out of  5
rating by Justice Kirk
"Izabelle helped us find life insurance that suits our needs for our family she was very knowledgeable and helpful."
We responded:
"We are passionate about helping families with their life insurance. Thank you so much for giving us the opportunity to help yours! Izabelle is fantastic, we do have to agree!"
Profile photo of Jaime Kirk

Jaime Kirk

September 26, 2024

5  out of  5
rating by Jaime Kirk
"Purchased multi line coverages through agent Izabelle Miller. Helpful, knowledgeable, and honest!"
We responded:
"Izabelle is a true asset to the office! So happy we could help you with your auto and life insurance. "